After-sales service and warranty
A breakdown, an error code or a part to replace under warranty on an Edilkamin, EK63, Girolami or Kaisai appliance: describe the problem below. A technician calls you back, usually within 24 working hours.
Before you send the request
- The exact model and the serial number: they are on the appliance's rating plate.
- The commissioning date and the installer's name.
- The error code shown on the display, if there is one.
- A photo of the rating plate and of the problem: you can send it to us by replying to the acknowledgement email.
Private individual or installer
A private individual first goes through their installer, who knows the appliance, the flue and the settings made at commissioning. If the installer can no longer be reached, make the request here and we will refer you to a technician in our network.
An installer writes to us directly. With the serial number, we find the cause with you, by phone if a setting change is enough, or we prepare the part.
The warranty
The appliances are covered by the manufacturer's warranty, under its terms and durations. We open the claim with the manufacturer, order the genuine parts and keep you informed at every step.
Wear parts and defects caused by the installation, the fuel or a lack of servicing are generally excluded: the manufacturer's terms prevail.
Air conditioning: work reserved for the refrigeration engineer
Any work on the refrigerant circuit (leak detection, evacuation, refrigerant charging) must be done by a certified technician working for an approved company. For a Kaisai air conditioner, we refer you to a refrigeration engineer in our network if your installer is no longer available.
Your after-sales request
After-sales and warranty
Edilkamin after-sales, warranty and parts
Official distributor · Belgium (Official Edilkamin distributor for Belgium)A breakdown, an error code or a warranty claim on an Edilkamin: send us the model, the serial number (rating plate) and the commissioning date. We find the cause with you, order the genuine parts and open the warranty claim with the manufacturer.
EK63 after-sales, warranty and parts
Official distributor · Belgium (Official EK63 distributor for Belgium)EK63 warranty, fault diagnosis and parts go through us, on the manufacturer's terms. Give us the model and the serial number: we identify the genuine part and open the claim if the appliance is under warranty.
Girolami after-sales, warranty and parts
Official distributor · Belgium (Official Girolami distributor for Belgium)Authorised Girolami Service CenterGirolami fault diagnosis, genuine parts and warranty claims go through us, with no detour via Italy. Give us the model, the serial number and the commissioning date: we take charge of the case.
Kaisai after-sales, warranty and parts
Official distributor · Belgium (Official Kaisai distributor for Belgium)For an error code, a part or a Kaisai warranty claim, give us the model codes of the indoor and outdoor units and their serial numbers. We order the parts from the Klima-Therm Group and follow up the warranty claim. Any work on the refrigerant circuit remains reserved for a certified technician.
Frequently asked questions
What happens after my request?
A technician reviews the request and calls you back, usually within 24 working hours. Depending on the case: adjustment with you or your installer, dispatch of a part, or a visit from a technician in our network.
Where do I find the serial number?
On the appliance's rating plate. On a stove, it is usually at the back; on an air conditioner, on the side of the indoor unit and on the outdoor unit. A photo is enough.
My appliance was not sold through your network. Can you help?
For parts and diagnosis on the brands we distribute, yes. Warranty cover depends on the manufacturer's terms and the purchase channel: we reply once we have seen the serial number.
Is a warranty repair free of charge?
The part the manufacturer recognises as defective is covered by its warranty. Call-out and labour depend on the terms of the manufacturer and of your installer: we tell you before any work is done.